Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Knowledge Graphs in Technical Communication: Definition, Use and Benefits Read More »
Article Improving service quality with networked information It sounds paradoxical: industrial companies are using innovative machines and digital technologies to increase their productivity and efficiency. Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all
Improving service quality with networked information Read More »
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
AI with context: How product ontologies improve technical support chats Read More »
This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.
From Legacy Systems to DITA: Case Studies in Successful Migration Read More »
Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.
Knowledge Graphs and Large Language Models: the perfect combination! Read More »
Companies rely on Product Information Management (PIM) systems to create, manage, and distribute product information across various channels. We can offer PIM systems software solutions for our industrial clients.
Semantic layers of the Product Information Management Systems (PIM) Read More »
The switch from a document-based to a topic-oriented approach in technical communication is bringing about far-reaching changes that offer numerous advantages.
But what exactly is behind this concept of topic orientation and why is it so useful for technical communication?
Topic orientation in technical communication Read More »
Industries rely on Product Information Management (PIM) systems to create, manage and distribute product information across multiple channels.
We can address the challenges that arise by developing PIM systems based on knowledge graphs.
PIM Systems based on Knowledge Graphs Read More »
Combining different data sources in a knowledge database and the semantic representation of the information contained therein can make technical communication much easier. Building a knowledge base using semantic knowledge graphs offers numerous advantages, including the important possibility of continuously expanding the knowledge graph. One method of expanding knowledge is the use of knowledge graph embeddings.
Knowledge Graph Embeddings Read More »
The world of software development is constantly changing, and with it the way we document software. One innovative method that has gained popularity in recent years is “Docs-as-Code” or documentation as code. In this article, we will explore this exciting development and take a closer look at its application in technical documentation.
Docs-as-Code: Automated Software Documantation Read More »