Today’s companies have more data at their disposal than ever before, giving them enormous potential. Used correctly, data enables better decisions, reduces blind spots, and reveals complex relationships.
How knowledge engineering is transforming the data landscape in companies Read More »
To prevent the digital product passport from becoming yet another data container, companies need to rethink their information strategy.
“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”
Meaning of semantics in technical communication Read More »
Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Knowledge Graphs in Technical Communication: Definition, Use and Benefits Read More »
Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.
Improving service quality with networked information Read More »
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
AI with context: How product ontologies improve technical support chats Read More »
This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.
From Legacy Systems to DITA: Case Studies in Successful Migration Read More »
Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.
Knowledge Graphs and Large Language Models: the perfect combination! Read More »
Companies rely on Product Information Management (PIM) systems to create, manage, and distribute product information across various channels. We can offer PIM systems software solutions for our industrial clients.
Semantic layers of the Product Information Management Systems (PIM) Read More »
The switch from a document-based to a topic-oriented approach in technical communication is bringing about far-reaching changes that offer numerous advantages.
But what exactly is behind this concept of topic orientation and why is it so useful for technical communication?
Topic orientation in technical communication Read More »