Articles Archives

How knowledge engineering is transforming the data landscape in companies

Artikel Today’s companies have more data at their disposal than ever before, giving them enormous potential. Used correctly, data enables better decisions, reduces blind spots, and reveals complex relationships. It can increase efficiency, capture customer needs more accurately, and strengthen competitiveness. In practice, however, the opposite is often true. Many companies get lost in heterogeneous data […]

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DPP in practice: How the digital product passport is becoming the driving force behind the information hub

Articles

To prevent the digital product passport from becoming yet another data container, companies need to rethink their information strategy.

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Visual representation of the semantic staircase

Meaning of semantics in technical communication

Articles

“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”

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Knowledge Graphs in Technical Communication: Definition, Use and Benefits

Articles

Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.

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Artikelbild Servicequalität verbessern mit vernetzten Informationen

Improving service quality with networked information

Articles

Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.

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Artikelbild das Question-Answering-System mit Wissensgraphen darstellt

AI with context: How product ontologies improve technical support chats

Articles

If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.

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From Legacy Systems to DITA: Case Studies in Successful Migration

Articles

This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.

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Knowledge Graphs and Large Language Models: the perfect combination!

Articles

Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.

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Semantic layers of the Product Information Management Systems (PIM)

Articles

Companies rely on Product Information Management (PIM) systems to create, manage, and distribute product information across various channels. We can offer PIM systems software solutions for our industrial clients.

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Topic orientation in technical communication

Articles

The switch from a document-based to a topic-oriented approach in technical communication is bringing about far-reaching changes that offer numerous advantages.
But what exactly is behind this concept of topic orientation and why is it so useful for technical communication?

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Articles

How knowledge engineering is transforming the data landscape in companies

DPP in practice: How the digital product passport is becoming the driving force behind the information hub

Meaning of semantics in technical communication

Knowledge Graphs in Technical Communication: Definition, Use and Benefits

Improving service quality with networked information

AI with context: How product ontologies improve technical support chats

From Legacy Systems to DITA: Case Studies in Successful Migration

Knowledge Graphs and Large Language Models: the perfect combination!

Semantic layers of the Product Information Management Systems (PIM)

Topic orientation in technical communication

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