Knowledge

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Lectures

Breaking Down Silos: Building a Future-Ready Information Journey

Karsten Schrempp. Breaking Down Silos: Building a Future-Ready Information Journey. NORDIC TechKomm, September 2025.

Lectures

Enabling Intelligent Service Assistants with Knowledge Graphs

Karsten Schrempp. Enabling Intelligent Service Assistants with Knowledge Graphs. NORDIC TechKomm, September 2025.

Articles

Knowledge Graphs in Technical Communication: Definition, Use and Benefits

Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.

Lectures

Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS

Maximilian Gärber PANTOPIX, Sihan Ren, ZEISS Group. Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS. SEMANTICS Wien, September 2025.

Artikelbild Servicequalität verbessern mit vernetzten Informationen

Articles

Improving service quality with networked information

Article Improving service quality with networked information It sounds paradoxical: industrial companies are using innovative machines and digital technologies to

Whitepapers

Optimizing Service and Sales through Centralized Knowledge

In this white paper, we use two practical use cases – sales and service – to show you what the digital provision of information in an intelligent knowledge platform can look like in practice.

Artikelbild das Question-Answering-System mit Wissensgraphen darstellt

Articles

AI with context: How product ontologies improve technical support chats

If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.