Knowledge

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Lectures

Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS

Maximilian Gärber PANTOPIX, Sihan Ren, ZEISS Group. Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS. SEMANTICS Wien, September 2025.

Artikelbild Servicequalität verbessern mit vernetzten Informationen

Articles

Improving service quality with networked information

Article Improving service quality with networked information It sounds paradoxical: industrial companies are using innovative machines and digital technologies to

Whitepapers

Optimizing Service and Sales through Centralized Knowledge

In this white paper, we use two practical use cases – sales and service – to show you what the digital provision of information in an intelligent knowledge platform can look like in practice.

Artikelbild das Question-Answering-System mit Wissensgraphen darstellt

Articles

AI with context: How product ontologies improve technical support chats

If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.

Articles

From Legacy Systems to DITA: Case Studies in Successful Migration

This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.

Lectures

Unlocking the Potential of Legacy Data with AI and Knowledge Graphs

Sofia Darie, Nikhil Achary. Unlocking the potential of legacy data with AI and Knowledge Graphs. Information Energy, April 2025.

Articles

Knowledge Graphs and Large Language Models: the perfect combination!

Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.