Intelligent Service Agent at ZEISS

We present the intelligent service agent that was implemented at Zeiss. This is a knowledge graph-based recommendation service that guides service technicians to the location where they are needed. The agent is fed from various data sources, from technical documentation to spare parts lists and maintenance reports. The presentation illustrates the project from data acquisition to data enrichment and machine learning to predictive maintenance.

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Maraike Heim
Head of Marketing