Successful together with our customers.

The Empolis Service Express knowledge platform was introduced at ZEISS Microscopy with the aim of creating a central access point for service employees. All service information is now made available centrally: the efficiency and effectiveness of the service team is further improved, processes are accelerated and service quality is generally enhanced. This has also significantly increased customer satisfaction.

The recording, enrichment and publication of product data became increasingly important with the steady growth of the company and thus also the product range. PANTOPIX and WDT have been working together for many years since 2006 (previously with axxepta GmbH), which began with the introduction of a new product information management system.

Together with Empolis and PANTOPIX, Carl Zeiss Meditec in Oberkochen has introduced Empolis Service Express as a knowledge management portal to make service manuals and troubleshooting guides available for troubleshooting, thus enabling service employees worldwide to access the required information quickly and efficiently.

PANTOPIX is intensifying its collaboration with Munich University of Applied Sciences and is involved in the “Fischertechnik Industry 4.0 Simulation” project. The aim is to implement forms of intelligent information provision in a showcase. The Fischertechnik model factory can normally be used to simulate scenarios for Industry 4.0. However, the factory simulation can also help to simulate scenarios for modern information management.