Successful together with our customers.
Service Copilot from ZEISS – The intelligent assistant every service team desires
The knowledge is there. So is the experience. But every inquiry meant that the service team at ZEISS Research Microscopy Solutions (RMS) had to gather information from countless documents in far too many sources. Now they are supported by Service Copilot, an intelligent assistant that links knowledge graphs with Agentic AI – making service for ZEISS microscopes as efficient as research demands.
Efficient information strategy for Bosch Security and Safety Systems
Bosch Security and Safety Systems is a leading global provider of security and communication solutions. With innovative technologies and customised solutions, the company helps to protect people, buildings and assets. In doing so, Bosch relies on digital transformation and intelligent information processing to offer its customers the best solutions.
Intelligent knowledge management: Introduction of the knowledge platform MIRA at ZEISS Microscopy
The Empolis Service Express knowledge platform was introduced at ZEISS Microscopy with the aim of creating a central access point for service employees. All service information is now made available centrally: the efficiency and effectiveness of the service team is further improved, processes are accelerated and service quality is generally enhanced. This has also significantly increased customer satisfaction.
Introduction of Tridion Docs as the new editorial system at KAESER Compressors
Together with PANTOPIX, KAESER Compressors has introduced a new editorial system for the creation of technical documentation. The SAP Knowledge Warehouse, which had been in use for 15 years, had to be replaced by a new solution as the development of the existing editorial environment had been discontinued. The decision for a new Component Content Management System (CCMS) was quickly made in favor of Tridion Docs from RWS.
WDT successful with PIM system for automated catalog creation for 15 years
The recording, enrichment and publication of product data became increasingly important with the steady growth of the company and thus also the product range. PANTOPIX and WDT have been working together for many years since 2006 (previously with axxepta GmbH), which began with the introduction of a new product information management system.
Introduction of a knowledge management portal for service information and troubleshooting guides
Together with Empolis and PANTOPIX, Carl Zeiss Meditec in Oberkochen has introduced Empolis Service Express as a knowledge management portal to make service manuals and troubleshooting guides available for troubleshooting, thus enabling service employees worldwide to access the required information quickly and efficiently.
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
