SuccESS Stories
Efficient information strategy for Bosch security systems
Challenges in technical communication
The technical documentation department at Bosch Security Systems is responsible for the creation, management and provision of product information. In view of the growing volume of information and complex requirements, the editorial team was faced with the challenge of efficiently classifying content and making it available for various channels.
Although there was already initial experience with metadata and approaches to a metadata model, there was no overarching vision for future use and integration. Of particular relevance was the question of which metadata is required in the Component Content Management System (CCMS) in order to efficiently publish content to a Content Delivery Portal (CDP) later on. The aim was to develop an intelligent and sustainable strategy for managing editorial content.
Our solution approach
PANTOPIX supported the editorial team at Bosch Security Systems with a proven, practical approach:
- Conducting a vision workshop to define the long-term goals and requirements.
- Analysis of the existing system landscape to identify key challenges.
- Development of an individual metadata model that optimizes the classification and reusability of content.
- Demonstrating the potential uses of artificial intelligence (AI) in technical communication .
More than a content delivery portal
The Bosch Security Systems team has gained a deep understanding of metadata and topic-based content through the project. It is now in a position to take the next steps towards implementing a comprehensive content strategy. The metadata model developed serves as the basis for a future-proof content architecture and improves the efficiency of content distribution in the future Content Delivery Portal.
Your team has a great way of combining theoretical basics with practical hands-on sessions. We will recommend PANTOPIX to everyone who is interested in making the best use of the content they create.
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