Sandy Hedig

Linked data as the foundation for agentic AI – use case from industry

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Podcast Podcast | 02. March 2026 Linked data as the foundation for agentic AI – use case from industry How can technical documentation be transformed into an intelligent, agent-based AI system? In episode 45 of the “Knowledge Graph Insights” podcast, Max Gärber, Technical Consultant at PANTOPIX, talks to Larry Swanson about the successful development of […]

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Agent-based AI + knowledge graph: How Agentic RAG works in ZEISS Service Copilot

Projects

Projects Agent-based AI + knowledge graph: How Agentic RAG works in ZEISS Service Copilot The Service Copilot is an assistance system that supports the service teams at ZEISS RMS in their work by providing intelligent information. It combines a knowledge graph as a single source of truth with artificial intelligence. Feedback from more than 1,000

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Service Copilot from ZEISS – The intelligent assistant every service team desires

Projects

The knowledge is there. So is the experience. But every inquiry meant that the service team at ZEISS Research Microscopy Solutions (RMS) had to gather information from countless documents in far too many sources. Now they are supported by Service Copilot, an intelligent assistant that links knowledge graphs with Agentic AI – making service for ZEISS microscopes as efficient as research demands.

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