Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.
Improving service quality with networked information Read More »
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
AI with context: How product ontologies improve technical support chats Read More »
From 11 to 13 November, Europe’s largest conference for technical communication will once again take place in Stuttgart – covering topics ranging from AI and terminology to law, standardisation and UX. The tekom annual conference brings together participants, speakers, students and exhibitors from the field of technical communication from all over the world and across all industries.
November 11 – 13 | tcworld conference 2025 Read More »
Dr. Amir Laadhar, Nikhil Acharya. Generative AI driven by Knowledge Graphs for technical documentation questions answering. tcworld, November 2024.
From 5 – 7 November, Stuttgart will once again host Europe’s largest conference for technical communication – from AI and terminology to law, standardization and UX. The tcworld conference brings together cross-industry participants, speakers, students and exhibitors in technical communication from all over the world.
November 5 – 7 | tcworld Conference 2024 Read More »