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Article Improving service quality with networked information It sounds paradoxical: industrial companies are using innovative machines and digital technologies to increase their productivity and efficiency. Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all […]

If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.