Whitepaper

Step by Step to Knowledge Graphs

This white paper uses the example of a pump manufacturer to explain how we transfer product knowledge in tables to networked information in a so-called knowledge graph. We first describe the initial situation in many companies, introduce the basic concepts of knowledge graphs and outline an IT architecture for knowledge graph-based applications. At the end, we provide an outlook on which scenarios are conceivable for this approach and with which objectives this approach is typically pursued.

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Artikelbild Servicequalität verbessern mit vernetzten Informationen
Articles

Improving service quality with networked information

Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.

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