Whitepaper
Step by Step to Knowledge Graphs
This white paper uses the example of a pump manufacturer to explain how we transfer product knowledge in tables to networked information in a so-called knowledge graph. We first describe the initial situation in many companies, introduce the basic concepts of knowledge graphs and outline an IT architecture for knowledge graph-based applications. At the end, we provide an outlook on which scenarios are conceivable for this approach and with which objectives this approach is typically pursued.
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Articles
Meaning of semantics in technical communication.
“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”
Articles
Knowledge Graphs in Technical Communication: Definition, Use and Benefits
Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Articles
Improving service quality with networked information
Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.