Lectures
Intelligent Service Agent at ZEISS
We present the intelligent service agent that was implemented at Zeiss. This is a knowledge graph-based recommendation service that guides service technicians to the location where they are needed. The agent is fed from various data sources, from technical documentation to spare parts lists and maintenance reports. The presentation illustrates the project from data acquisition to data enrichment and machine learning to predictive maintenance.

Lectures
Enabling Intelligent Service Assistants with Knowledge Graphs
Karsten Schrempp. Enabling Intelligent Service Assistants with Knowledge Graphs. NORDIC TechKomm, September 2025.

Lectures
Breaking Down Silos: Building a Future-Ready Information Journey
Karsten Schrempp. Breaking Down Silos: Building a Future-Ready Information Journey. NORDIC TechKomm, September 2025.

Lectures
Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS
Maximilian Gärber PANTOPIX, Sihan Ren, ZEISS Group. Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS. SEMANTICS Wien, September 2025.
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
