22. April 2025
gds and PANTOPIX deepen their cooperation and jointly bring artificial intelligence to technical communication: With easychas becomes the content delivery porteasybrowse is being expanded to include a dialog-oriented assistance function. The technical basis for this is provided by the chatAssist, the from gds in easybrowse is integrated. In future, users will benefit from AI-supported access to company-wide product knowledge – quickly, precisely and in natural language.
Ask naturally, know specifically
easychat enables a new form of interaction with product information. Users ask their questions in natural language – the system provides context-related, comprehensible answers based on the content from easybrowse. The underlying solution, chatAssist, combines modern language models (LLMs) with structured company knowledge and thus ensures that information is provided quickly and accurately.
The close cooperation between our companies enables us to create innovative solutions that offer real added value. With easychat, we are jointly bringing powerful AI technology to where it is needed - directly into everyday business life.
Ulrich PelsterManaging Director at gdsemphasizes the importance of joint development:
With easychat, together with PANTOPIX, we are creating a powerful interface between people and information. The natural interaction opens up completely new perspectives for dealing with technical documentation."
Structure meets intelligence
The close integration of Retrieval Augmented Generation (MetadataRAG) with metadata-based specification and the facet search from easybrowse ensures the quality of the answers. This means that information can not only be found more quickly, but also provided more accurately. At the same time, source information ensures maximum transparency.
By using metadata, easychat maximizes the response quality. Users not only receive more precise results, but also benefit from greater transparency and more targeted search options.
The benefits are also clearly defined from a product perspective, as Jan Grüter, Product Manager easybrowse at gdsemphasizes:
We make information accessible where it is needed - quickly, reliably and in a targeted manner. easychat will significantly simplify everyday use in easybrowse.
Integration with perspective
The integration of chatAssist as easychat in easybrowse is a further step for gds towards future-proof information provision. Content from the portal is always available to the assistant, and rights and role structures are retained. It can be used without media discontinuity – directly in the familiar easybrowse environment.
With easychat, powered by PANTOPIX SPHERE, the partners are sending out a strong signal for the further development of technical communication: knowledge access is becoming simpler, more efficient and more targeted than ever before.
