Articles
Improving service quality with networked information
Article Improving service quality with networked information It sounds paradoxical: industrial companies are using innovative machines and digital technologies to
AI with context: How product ontologies improve technical support chats
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
From Legacy Systems to DITA: Case Studies in Successful Migration
This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.
Knowledge Graphs and Large Language Models: the perfect combination!
Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.
Semantic layers of the Product Information Management Systems (PIM)
Companies rely on Product Information Management (PIM) systems to create, manage, and distribute product information across various channels. We can offer PIM systems software solutions for our industrial clients.
Topic orientation in technical communication
The switch from a document-based to a topic-oriented approach in technical communication is bringing about far-reaching changes that offer numerous advantages.
But what exactly is behind this concept of topic orientation and why is it so useful for technical communication?
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Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
