Articles
DPP in practice: How the digital product passport is becoming the driving force behind the information hub
To prevent the digital product passport from becoming yet another data container, companies need to rethink their information strategy.
Meaning of semantics in technical communication.
“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”
Knowledge Graphs in Technical Communication: Definition, Use and Benefits
Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Improving service quality with networked information
Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.
AI with context: How product ontologies improve technical support chats
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
From Legacy Systems to DITA: Case Studies in Successful Migration
This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.
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Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
