Lectures
The ZEISS Microscopy Service Portal based on a Knowledge Graph
Based on a knowledge graph, ZEISS Microscopy provides field service technicians with precise information to help them reduce the repair duration. Precise means that this information must be closely related to the customer’s product and the reported issue, aiding the FSE in preparing the required spare parts and providing instructions for the replacement process.
Breaking Down Silos: Building a Future-Ready Information Journey
Karsten Schrempp. Breaking Down Silos: Building a Future-Ready Information Journey. NORDIC TechKomm, September 2025.
Enabling Intelligent Service Assistants with Knowledge Graphs
Karsten Schrempp. Enabling Intelligent Service Assistants with Knowledge Graphs. NORDIC TechKomm, September 2025.
Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS
Maximilian Gärber PANTOPIX, Sihan Ren, ZEISS Group. Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS. SEMANTICS Wien, September 2025.
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
