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Our latest contributions
DPP in practice: How the digital product passport is becoming the driving force behind the information hub
To prevent the digital product passport from becoming yet another data container, companies need to rethink their information strategy.
Meaning of semantics in technical communication
“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”
Breaking Down Silos: Building a Future-Ready Information Journey
Karsten Schrempp. Breaking Down Silos: Building a Future-Ready Information Journey. NORDIC TechKomm, September 2025.
Enabling Intelligent Service Assistants with Knowledge Graphs
Karsten Schrempp. Enabling Intelligent Service Assistants with Knowledge Graphs. NORDIC TechKomm, September 2025.
Knowledge Graphs in Technical Communication: Definition, Use and Benefits
Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS
Maximilian Gärber PANTOPIX, Sihan Ren, ZEISS Group. Industrial Knowledge Graph meets Agentic AI: Service Copilot at ZEISS RMS. SEMANTICS Wien, September 2025.
Improving service quality with networked information
Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.
Optimizing Service and Sales through Centralized Knowledge
In this white paper, we use two practical use cases – sales and service – to show you what the digital provision of information in an intelligent knowledge platform can look like in practice.
AI with context: How product ontologies improve technical support chats
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
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Maraike Heim
Senior Marketing Manager
- maraike.heim@pantopix.com
