News
September 24 – 25 | NORDIC TechKomm Copenhagen
At NORDIC TechKomm, international experts will once again come together in Copenhagen from 24 to 25 September to discuss trends and current topics in technical communication. The focus will be on the next generation of technical communication. This event brings together experts with in-depth knowledge, including technical writers, information developers, technical communication managers and content architects.
The main theme of the conference is ‘Level up your Technical Communication’. Participants can expect a diverse programme with international expert presentations on topics such as regulatory requirements, best practices in technical documentation, global standards and local regulations, and future developments in compliance.
The aim of NORDIC TechKomm is to impart practical skills and highlight new theoretical approaches to intelligent information solutions. Interactive workshops give participants the opportunity to further develop their skills. The conference offers the ideal platform for exchanging best practices and expanding international networks.
We are delighted that Karsten Schrempp, founder and managing director of PANTOPIX, will be joining the event again. He will be giving two presentations and is looking forward to many interesting discussions.
Expert lectures
September 24 | 2:40-3:20 PM
Enabling Intelligent Service Assistants with Knowledge Graphs
Referent: Karsten Schrempp
Meet Tina Technician – a Field Service Engineer who is called in when a product malfunctions or a vague issue is reported via a customer ticket. Her job? Diagnose and solve problems fast. But instead of focusing on the fix, she wastes time searching through scattered, outdated, and unstructured information—both digital and analog. The result: frustration and delays. What Tina really needs is an intelligent service assistant that provides her with the right information at the right time. In this talk, we present how knowledge graphs can lay the foundation for such an assistant. We will explain what knowledge graphs are, how they work hand-in-hand with large language models (LLMs), and how to design a knowledge-graph-based system architecture that supports real-world service operations.
September 25 | 11:10-11:40 AM
Breaking Down Silos: Building a Future-Ready Information Journey
Referent: Karsten Schrempp
Information overload and various content silos often stand in the way of efficiently provisioning information. In this session, we’ll explore how a semantic, AI-driven knowledge platform helps industrial companies connect product information across departments and systems. Use cases from sales and service demonstrate how relevant information at the right time drives efficiency, clarity and trust in daily operations – where speed and precision matter most.
Meet us
Karsten Schrempp
Managing Director
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
