Whitepaper
Optimizing Service and Sales through Centralized Knowledge
In this white paper, we use two practical use cases – sales and service – to show you what the digital provision of information in an intelligent knowledge platform can look like in practice.
You will learn how typical challenges are solved, what advantages this offers for users and decision-makers – and why it is worthwhile to
take a strategic approach to information networking in your company now.
Subscribe to our newsletter.
We will be happy to inform you regularly about whitepapers and other news.
Meaning of semantics in technical communication.
“Today, semantics is frequently discussed, especially in connection with terms like ‘Semantic Web’ or ‘Semantic Knowledge Management.’ But what exactly does semantics mean, and how relevant is it for technical documentation?”
Knowledge Graphs in Technical Communication: Definition, Use and Benefits
Knowledge graphs virtualize and connect information that exists in information silos in structured and unstructured forms.
Improving service quality with networked information
Production processes are being continuously optimized and automation solutions are being promoted. However, in the service department, where customers expect quick responses, precise solutions, and personal support, digital progress all too often comes to a halt.