Lectures

Product ontologies without GenAI are frozen – GenAI without product ontologies is blind! In this talk, we will explain our approach where a set of product ontologies forms the backbone for LLM-based chats. Considering that LLM-based chats are error-prone in 3 out of 10 cases, we have developed several product ontologies as the core of our knowledge graph, extending the iiRDS ontology for technical information. By representing product portfolios, products and/or product variants and product features, a knowledge graph provides context for LLM-based chats and enables powerful, reliable applications such as product or service recommendations.