22. September 2025
The KVD Service Congress will also be held in Essen in 2025 under the motto #servicefans. After all, many companies and organizations talk about wanting to turn their customers into fans. But how do you do it right? The KVD Service Congress is all about how to turn people into fans – both on the customer side and on the employee side. The KVD turns #servicefans into a brand for a change of image in service and shows how service becomes a success factor for the best customer experience.
You can experience everything to do with this topic on November 5 and 6, 2025 in Essen.
Participants can expect inspiring keynote speeches, practical best practice presentations, various workshops, an accompanying trade fair with over 40 exhibitors and plenty of time for networking.
We are very much looking forward to exhibiting again. The PANTOPIX team is looking forward to your visit at our booth!
We would be happy to advise you in an initial meeting on how we can raise your service organization to the next level together.
Our expert lecture
Intelligent service thanks to networked information
5. November 2025 | 4:15 p.m.
Speaker: Dr. Martin Ley
Many companies are gradually shifting their service from a reactive service to a proactive service. At the same time, there is great pressure to measure the data and information required for this, evaluate it and use it to derive offers that provide customers with an optimal service experience. There is a particular need for change in the way information is handled: information from a wide variety of information sources should be networked via a knowledge platform and made available as required via a central application.
Our speakers
Dr. Martin Ley
Managing Director | PANTOPIX
Dr. Stefan Bradenbrink
