News
easychat: AI chat assistant from PANTOPIX impresses in live operation
The closer cooperation between gds and PANTOPIX, which began in April 2025, is bearing fruit: both companies are proud to announce that the content delivery portal easybrowse has now been expanded with easychat, an AI-based assistance function.
easychat enables dialogue-oriented access to complex product knowledge. Users receive precise, context-related answers in natural language within seconds, based on content from easybrowse.
The technical basis for easychat is the chatAssist app developed as part of the PANTOPIX SPHERE knowledge platform. Designed to be LLM-agnostic from the outset, the AI chat is independent of individual language model providers. This keeps the solution flexible and allows it to be combined with different AI technologies depending on customer requirements, data protection guidelines, or application scenarios.
Data sovereignty and security: knowledge remains with the customer
Data protection and compliance are sensitive issues when using AI technology. The proof of concept for easychat was successfully linked to the European provider Mistral AI, which is considered a secure AI alternative from Europe. In addition to meeting high data security requirements, this also confirms the performance and integration strength of the approach.
Furthermore, easychat was developed in such a way that all sensitive information remains within the company. If necessary, the AI generates enriched embeddings directly in the customer’s system environment. Embeddings are intelligent data representations that semantically capture knowledge and make it available for chat. This allows easychat to access current information flexibly and securely without content leaving the customer’s system.
Access rights remain intact
Another key component is content-related authorization. easychat only recognizes content that the respective user is authorized to view in the CDP easybrowse. This ensures that existing role and rights concepts are consistently adhered to and that information security is guaranteed at all levels.
Live demo at the tekom annual conference in November
After an intensive development and testing phase, the new AI-supported chat service is now fully implemented and will soon be used by the first easybrowse customers. And I can say: just in time. We are very much looking forward to presenting easychat together with gds at the upcoming tekom annual conference.This project impressively demonstrates what drives us at PANTOPIX: intelligently networking knowledge to create real value,“ reports Karsten Schrempp, Managing Director at PANTOPIX.
Visit us at tekom at our booth 2F25! Here on site and at the joint tekom technical presentation by Max Gärber, PANTOPIX, and Jan Grüter, gds, you can learn more about easychat and the intelligent provision of information.
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
