Whitepaper
Optimizing Service and Sales through Centralized Knowledge
In this white paper, we use two practical use cases – sales and service – to show you what the digital provision of information in an intelligent knowledge platform can look like in practice.
You will learn how typical challenges are solved, what advantages this offers for users and decision-makers – and why it is worthwhile to
take a strategic approach to information networking in your company now.
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AI with context: How product ontologies improve technical support chats
If the question-answering system only has generic AI without product-specific context, the answers will also be generic. The article shows how this can be solved with semantic information.
From Legacy Systems to DITA: Case Studies in Successful Migration
This article explores real-world insights and lessons learned from successful migration projects, based on two case studies facilitated by PANTOPIX.
Knowledge Graphs and Large Language Models: the perfect combination!
Out-of-the-box solutions for RAG systems are becoming increasingly widespread. They promise to make a company’s knowledge accessible from documents such as PDFs or Word files using Large Language Models (LLMs) in the form of a chat.