News
easychat: AI-supported knowledge assistant in easybrowse - powered by PANTOPIX SPHERE
Sassenberg, 7 April 2025 – gds and PANTOPIX are strengthening their partnership and bringing artificial intelligence to technical communication: easychat will add a dialogue-oriented assistance function to the easybrowse content delivery portal. The technical basis is provided by chatAssist, which was developed as part of PANTOPIX SPHERE and will be integrated into easybrowse by gds. In future, users will benefit from AI-supported access to company-wide product knowledge – quickly, precisely and in natural language.
Ask naturally, get precise answers
easychat enables a new form of interaction with product information. Users ask their questions in natural language – the system provides contextualised, comprehensible answers based on the content from easybrowse. The underlying solution, chatAssist, combines modern language models (LLMs) with structured company knowledge and ensures that information is provided quickly and accurately.
The close cooperation between our companies enables us to create innovative solutions that offer real added value. With easychat, we are jointly bringing powerful AI technology to where it is needed – directly into everyday business life,“
emphasises Karsten Schrempp, Managing Director at PANTOPIX.
Ulrich Pelster, Managing Director at gds, underlines the importance of the joint development:
With easychat, we are creating a powerful interface between people and information together with PANTOPIX. The natural interaction opens up completely new perspectives for dealing with technical documentation.“
Structure meets intelligence
The close integration of Retrieval Augmented Generation (MetadataRAG) with metadata-based specification and the facet search from easybrowse ensures the quality of the answers. This means that information can not only be found more quickly, but also provided more effectively. At the same time, source information ensures maximum transparency.
By using metadata, easychat maximises the response quality. Users not only receive more precise results, but also benefit from greater transparency and more targeted search options,“
explains Jonathan Schrempp, Product Owner at PANTOPIX.
The benefits are also clearly defined from a product perspective, as Jan Grüter, Product Manager easybrowse at gds, explains:
We make information accessible where it is needed – quickly, reliably and in a targeted manner. easychat will significantly simplify everyday use in easybrowse.“
Integration with perspective
The integration of chatAssist as easychat in easybrowse is a further step for gds towards future-proof information provision. Content from the portal is always available to the assistant, and rights and role structures are retained. It can be used without media discontinuity – directly in the familiar easybrowse environment.
With easychat, powered by PANTOPIX SPHERE, the partners are sending a strong signal for the further development of technical communication: access to knowledge is simpler, more efficient and more targeted than ever before.
Contact us
Maraike Heim
Head of Marketing
- maraike.heim@pantopix.com
