Consulting for technical documentation in companies
We develop information strategies for technical documentation in companies with complex information. Targeted, structured and tailored to your processes, systems and data.
- Break down data silos and make information centrally usable
- Systematically structure and integrate unstructured data
- Creating the basis for automation, AI and LLM applications
Leading companies trust us
360° maturity checklist
Determine location, discover potential
Use the checklist to identify the strengths, weaknesses and development potential of your documentation. You will receive a well-founded orientation as to how future-proof your technical documentation already is.
Topix
Maturity model briefly explained
Why digitalization initiatives in technical documentation often fail
In many companies, information is scattered across systems, documents and departments. This results in fragmented information landscapes, especially in industries with complex products such as mechanical and plant engineering.
Processes are based on inconsistent data, knowledge is difficult to find and initiatives to digitize technical documentation fail due to a lack of structure.
Our consulting creates order in complex information landscapes – with clear structures, resilient processes and a central knowledge base.
A technical solution is only as good
as the strategy behind it
Typical challenges
- Constantly growing volumes of information without a clear structure in documentation and information management
- Different data formats make cross-system use difficult
- Information silos prevent a holistic view of content from service, development and documentation
- Doubts about the timeliness and reliability of information
Added value through our advice
- Structured, searchable information base instead of data chaos
- Building consistent information models and ontologies
- Support with the selection and introduction of an editorial system
- Optimization of processes in technical communication
- Strong basis for future-proof digital technical documentation and AI applications
Create clarity in complex structures, we will be happy to advise you!
Excellent advice from the vision to the system
We network your information
Where are you today with your technical information – and where do you want to go? In the vision workshop, we work together to develop your target image and a roadmap tailored to it.
In our as-is analysis, we closely examine your current processes, content and information systems. We identify weaknesses and evaluate potential for your optimal information journey.
The target picture is set, the current situation is clear: time to work together on developing your future-proof content strategy – so that your target groups receive the information they need at the right time in the right format, medium and channel.
We help you to create real added value from scattered data: A knowledge graph links information, makes connections recognizable and facilitates decisions based on your data and company goals.
Not every AI technology is suitable for every company and every application. We identify use cases and help you to find out where artificial intelligence offers real added value in your company – and where it does not.
Whether PIM, CMS, CDP or knowledge platform: we support you in finding the information system that fits your individual needs and your system landscape.
Expertise
Competencies in technical communication
Knowledge graphs
Knowledge graphs are used to describe different types of information in a metadata model.
iiRDS
The technical standard enables information to be passed on in a content-neutral manner.
Artificial intelligence
AI supports the intelligent use of technical information.
Editorial systems
Selection, introduction and optimization of modern systems for technical documentation.
Ontologies & metadata
Structured information and semantic connections for better findability and use of content.
DITA
Topic-based creation, distribution and use of technical information.
With our expertise, we accompany you on your path into the future. Our consulting services range from the development of a clear vision to the selection of suitable systems. Depending on your individual requirements, we design our services flexibly so that you receive exactly what you really need.
Contact person
We look forward to your inquiry
Dr. Martin Ley
FAQ
Frequently asked questions about advice
What does the vision workshop involve and who conducts it?
Our vision workshop is always led by one of our experienced senior consultants. Together, we develop the target image and the roadmap for your future information strategy.
What does the As-is analysis include?
During our information analysis, we work with you to develop a detailed picture of your current processes, content and systems – and align these with your visions and goals. In doing so, we look at your target groups, their needs and customer journey.
What belongs in a content strategy?
A content strategy defines how content is planned, created, structured, published and maintained. It includes clear objectives, defined target groups, coordinated processes and roles, a metadata and information model as well as guidelines for modularization and reuse. It also takes into account the channels through which content is played out and how its quality and impact can be continuously measured and improved.
When does content strategy consulting make sense for your company?
Strategic advice on content management and content delivery is always worthwhile if you want to ensure that all stakeholders – from customers to service teams to partners – receive consistent, up-to-date information that is tailored to their needs. It is particularly relevant if you want to introduce a Component Content Management System (CCMS) or a Content Delivery Platform (CDP), provide information intelligently for different target groups and channels or integrate the use of AI technologies into your processes.
How long does it take to develop a content strategy?
The duration depends heavily on your objectives and the complexity of your existing content and processes. We tailor the scope to your individual requirements, listen carefully to your needs and develop a customized offer with a realistic schedule based on this.
What is an AI readiness check?
AI readiness describes how well a company is prepared strategically, technically and culturally to introduce AI sensibly and use it responsibly. In our AI readiness check, we systematically analyze how artificial intelligence can be used in your company. We evaluate processes, data structures, systems and existing applications, identify specific use cases and provide a clear roadmap for the efficient integration of AI into technical communication.
Which manufacturers are considered when selecting a system? Are there partnerships with manufacturers?
We advise you completely independently of manufacturers. Our aim is to identify the optimum information system for your requirements. Thanks to our many years of experience, we know the common systems for PIM, content management, editorial systems, content delivery portals and platform solutions very well. We know the strengths and weaknesses of the various solutions and can therefore make a well-founded, neutral recommendation that fits your processes and content perfectly.
Your question is not listed?
We will be happy to answer all open questions personally.