Vorträge

Machinery and plant engineering companies all over the world are highly interested in the use of knowledge graphs at the moment. We show two different use cases based on customer projects. Companies have to offer their customers excellent service. To do this, support organizations need various information such as technical product data, spare parts information or repair instructions. Knowledge graphs can be used to provide this information intelligently. We demonstrate how relevant information is connected in knowledge graphs to quickly provide service technicians with all information in a service portal, thus improving and shortening the service process. And by the way, digital twins won’t work without knowledge graphs either.