The ZEISS Microscopy Service Portal based on a Knowledge Graph
Based on a knowledge graph, ZEISS Microscopy provides field service technicians with precise information to help them reduce the repair duration. Precise means that this information must be closely related to the customer’s product and the reported issue, aiding the FSE in preparing the required spare parts and providing instructions for the replacement process.
Dr. Martin Ley and Johann Wagner. Knowledge Models as Silver Bullet for Quality Intelligence. SEMANTiCS Conference, September 2023.
Karsten Schrempp. Smart Relations between Content and Spare Parts Information. NORDIC TechKomm, September 2023.
Senior Marketing Manager